In Alexa App, Echo Smart Speaker

Over a million Alexa Echo units are sold worldwide and counting serving many more. But once in a while customers need to fix Amazon echo error 7:3:0:0: 1. Due to this error, the Alexa won’t connect to Wi-Fi. They can be seen as any of these as well:

  • Alexa Error,
  • Amazon Echo Error Codes,
  • Amazon Echo troubleshooting,
  • Echo Wi-Fi Connectivity Issue,
  • Smart Speakers,
  • Wi-Fi Troubleshooting.

Of course, it is annoying to face such a situation in spite of doing all basic troubleshooting.

More than often the problems could be due to mismatch or poor configuration. The suggestion you get often is to restart the router a few times or reconnect your Amazon Echo from the Wi-Fi network.

Amazon echo error 73001

To fix Amazon echo error 7:3:0:0:1 you need to find out the real reason that triggered the error.

Basic Troubleshooting following steps for Amazon Echo Wi-Fi Error 7:3:0:0:1 consists of:

  • You may restart amazon echo and try to connect again with Wi-Fi.
  • You may reset your Amazon echo by pressing the small hole at the bottom of 1st generation echo device.
  • For the 2nd generation device, you can restart by pressing action and volume button together
  • Next, you may have to restart your wireless router and modem by pressing the restart button. The restart button shall be on the back or front of router depending on the manufacturer and model)
  • The Router firmware need to update
  • Also, the Amazon Alexa app should be updated.

In case you could fix amazon echo error 7:3:0:0:1, fair enough. If not you may contact Amazon echo support to fix the issues.

Troubleshooting Guide for Amazon Echo

Along with Amazon echo error, the following errors may also crop up.

  • Error 10:2:12:3:1
  • Registration Error 10:1:113:40:1
  • Error 6:1:103:10: 3,
  • Bad or wrong Password

Decoding and fixing the errors

Whoever is facing trouble connecting Amazon echo with the wireless network (Wi-Fi) may try to troubleshoot the same in the following way.

While trying to connect to Amazon Echo 7:3:0:0:1 error code may appear in any of the following devices.

  • Amazon Echo
  • Echo Dot
  • Amazon Echo Show
  • Echo Look
  • Amazon Echo Plus
  • Echo Shot.

Some users may be getting specific errors while setting up Amazon echo device or connecting to Wi-Fi, i.e. Amazon Echo Error 7:3:0:0: 1. The problem may be Router specific also. It may be that you had Wi-Fi connection earlier. Or the problem may be with the range extenders or boosters.

Resolving Amazon Echo and Alexa Wi-Fi Connectivity issue.

You can setup and reset Amazon echo device on the go. Amazon Echo error 7-3-0-0-1 code is due to Wi-Fi Connection Failure. In this case, you will see ‘unable to connect’ message with the 7:3:0:0:1 error code.

The error can be with your wireless router modem, Amazon echo device and in some cases, or Amazon Alexa app itself.

Reasons for Amazon Echo Error 7-3-0-0-1

  • Your wireless router may not be compatible with Amazon Alexa devices. This is because Amazon Alexa devices support only dual-band wireless networks having a frequency ranging from 2.4 GHz to 5.0 GHz. You may check the compatibility issues with Amazon manuals as well as with the internet service provider.
  • Sometimes you are getting this error because of the network extenders like in airport network extenders. In that case, the extenders split different frequencies, and it could be different from echo supported frequencies.
  • Perhaps the Wrong/Incorrect router configuration and settings could be the culprit.
  • If there are two networks with same SSID name, the Amazon Echo may not connect to Wi-Fi.

Similarly, the same SSID (for example one in office and other at home) in the Dual band can trigger error 7:3:0:0:1

  • If the network security types other than WAP/WAP2 Alexa error 7:3:0:0:1 will be shown
  • Network congestion is by most the common and most frequently found reason for Amazon echo error 7-3-0-0-1.
  • If the wireless chip in the device is faulty, the same error will be shown as a connection to the Wi-Fi cannot be established.
  • Amazon echo registration failure is another possibility.

Whenever the Amazon echo error codes appear it is imperative that the cause is identified and resolved. In other words, before attempting solving the wireless router/modem and Alexa app problems need to be fixed.

Before troubleshooting, please

  • Ensure that your echo device is put in an ideal position, it must be at least 8 inches away and above from wall and ground.
  • The distance between Amazon echo and wireless router must not be more than 8 feet.
  • Ensure that your router/modem that you are using to connect is dual band and splits frequency ranging 2.4 GHz to 5.0 GHz.
  • If you are using Alexa on an android device, then please update “Android System web-view” application from play store

Downloading Amazon Alexa app

Alexa app is downloadable for Android, IOS, Windows, Chromebook, fire TV, and even Mac OS. The following are the system requirement

  • Fire OS 3.0 (or higher)
  • Android 5.0 (or higher)
  • iOS 9.0 (or higher)
  • For Windows OS Latest version of Google Chrome and Firefox
  • Internet Explorer (10 or higher)

(Presently Alexa to Alexa calling and messaging service is only available on IOS and compatible Android device.)

Amazon Echo Wi-Fi Error 7:3:0:0:1- Advanced troubleshooting

The following problems can be solved

  • Incorrect Configuration of your router
  • If there is the problem with network security
  • Problem is with SSID names
  • Getting trouble connecting Amazon echo to a different network
  • Amazon echo keep connecting and disconnecting from the wireless network
  • Getting error code 7:3:0:0:1 while setting up Amazon echo
  • Amazon echo won’t connect to Wi-Fi after a hard reset
  • Echo giving trouble connecting to a new network

The network error due to network extenders

Even though the network extenders can increase the range of wireless network, they can be the hindrance to the connectivity.  You won’t connect you Amazon echo device to Wi-Fi, or you will encounter poor experience communicating with echo device as echo will keep disconnecting from Wi-Fi.

Few steps to fix Amazon Echo error 7:3:0:0:1

You have to disable “smart networking setting” or “smart network switching “in case you use mobile devices to connect to Amazon Echo.

Go in mobile setting> connection>Wi-Fi> Advanced > Smart Network Switch. Uncheck Smart Network Switch once and turn off smart network switch in a mobile device.

In case the Wi-Fi network signal strength is weak, the device will switch from Wi-Fi to the mobile network.  As Amazon echo can’t connect with the mobile network, the error message appears

One solution is to change Router Configuration according to amazon echo comparability. To do this

Log in to your router to make some changes> Type in your browser or > router login page. Alternately or if the above step fails to try

Or try

You can reset the router and try default password by pin the small hole at the back side of the router,

You have to disable IPv6 from the router as in some case it will interrupt the connection to do so Under Network — Interfaces in — setting IPv6 assignment to off

Disable IPv6-network in the router

To disable Port Scan and dots protection >Advanced tab on the top of Net gear dashboard under that >click on setup and hit WAN setup. Enable checkbox.

Connect to Wi-Fi (to Fix Amazon echo error

Save the Setting and exit from the router page

you may connect your mobile or desktop device (you are using Alexa app) to a network that you saved for echo device (i.e. 5ghz network)

Update the Wi-Fi password to your Alexa account; you can do it by going to

Alexa app setting — Update Wi-Fi password and enter the new password you have set up for SSID 5.0 GHz

Now connect Amazon echo again. In most of the cases, this fixes the amazon echo error 7:3:0:0: 1.

How to reset amazon echo devices

  • You can rest amazon echo 1st generation device by simply pinning a small hole at the bottom of the device.
  • To rest Amazon to 2nd generation device, you have to press the combination of Microphone off and Volume down

Amazon Echo Device Reset Button 1st and 2nd generation

Open Alexa App

Click on continue” Connect to Wi-Fi network”.  In this step, amazon echo will be added to Alexa device through wireless connectivity. Then connect to Wi-Fi network manually echo setup.

In most of the cases, Amazon echo gets connected to Wi-Fi automatically. If not manually connect amazon echo device to Alexa.

Add Amazon echo wireless network to Alexa 

To manually connect go to Wi-Fi setting of your device 1.e mobile or laptop, in the available network search for echo device, check if network name having the format “Amazon-XXX” is connected if not just tap to connect it.

After completion of Amazon echo setup, you can get a confirmation message on Alexa screen, and you can now communicate with Alexa

Few points to note in rectifying the error

Additional tips to resolve Amazon Echo problem

  • The ideal position to place Amazon echo is at least 8 inches away from walls and 8 inches above the floor. The wireless router/modem/extender should be near to amazon echo device, i.e. in the same room, not more than 13 feet.
  • Most of the electronic devices that can cause network congestion like radio, TV, microwave etc. may be removed.
  • Disabling Smart network switch from your mobile device may also help
  • You may remove or stop proxy or VPN running on your network.
  • For mobile or desktop, select WPA2 network security in your router as well as a system device.
  • A network extender can resolve network congestion problems.
  • You may also update Android system web view application from play store if you are using an Android.
  • You should also update Amazon Alexa app as well as router firmware.


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